Position Overview
We are seeking a dedicated and customer-focused Entry-Level IT Support Specialist to join our dynamic team. This full-time role is ideal for recent graduates or early-career professionals eager to develop their skills in information technology support within a collaborative environment.
Key Responsibilities
- Technical Support: Assist users in troubleshooting and resolving hardware and software issues to ensure seamless daily operations.
- System Maintenance: Perform regular maintenance on computer systems, including installing updates and patches to maintain optimal performance.
- User Training: Provide training and guidance to staff on new technologies and best practices to enhance user proficiency.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and continuous improvement.
- Collaboration: Work closely with other IT team members to escalate complex issues and contribute to team projects aimed at improving IT services.
Recommended Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Technical Proficiency: Familiarity with various operating systems (e.g., Windows, macOS) and common software applications.
- Problem-Solving Skills: Strong analytical abilities to diagnose and resolve technical issues effectively.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer Service Orientation: A proactive and patient approach to assisting users and ensuring a positive support experience.
Preferred Skills & Tools
- Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications.
- Networking Knowledge: Understanding of basic networking concepts and troubleshooting.
- Scripting Skills: Experience with scripting languages for task automation is a plus.
Location
Flexible – Options available for remote work and/or on-site collaboration, depending on candidate location and business needs.
Compensation & Benefits
- Competitive Compensation: Entry-level salary reflective of experience and potential.
- Professional Development: Mentorship from industry professionals and opportunities to participate in training sessions.
- Note: Specific benefits will vary depending on the hiring company.
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